Initial assessment without passwords Quote before intervention One accountable specialist from start to finish
Incident assessments open

HACKED SITE RESCUE

Your WordPress site has been hacked.
Regain control before rebuilding trust.

Jordi Ensenyat assesses unknown administrators, stolen access, backdoors, malicious changes and websites no longer under trusted control. He defines the impact and likely cause first, provides a quote, and only intervenes after your approval.

Jordi Ensenyat, WordPress specialist and founder of Code Barcelona
Your request goes directly toJordi EnsenyatFounder of Code Barcelona · 15+ years with WordPress
15+
years working
with WordPress
01
accountable specialist
from start to finish
manual, documented
intervention
01 Preserve first02 Then diagnose03 Only then repair04 Always verify

THE SYMPTOM IS NOT THE DIAGNOSIS

Regaining control means understanding the whole journey.

The goal is not to make an error disappear for five minutes. It is to contain the incident, recover authorised access and remove persistence without erasing useful evidence.

Every case stays with one accountable specialist, with evidence before changes and real verification at close-out.

WP REPAIR PROTOCOL

Diagnosis, repair and evidence. In that order.

Urgency is not a reason to change a website without preserving a recovery route. This order protects your data and makes the result verifiable.

See the complete process
  1. 01

    Safe assessment

    You send the URL, visible symptom, recent changes and urgency. We do not ask for passwords in public.

    DELIVERABLE · Initial scope and missing information
  2. 02

    Quote and approval

    We review the case and explain the proposed intervention, dependencies, price and limits before starting.

    DELIVERABLE · Clear quote before access
  3. 03

    Preservation and diagnosis

    With secure access, we verify ownership, preserve a backup or rollback route and identify the real cause.

    DELIVERABLE · Recovery point and diagnosis
  4. 04

    Repair, testing and report

    We apply the smallest necessary change, test the affected journey and document the work and follow-up points.

    DELIVERABLE · Verified website and close-out report

WHAT WE DO NOT DO

Trust also comes from being clear about the limits.

  • We do not request passwords in public forms.
  • We do not claim a diagnosis without reviewing evidence.
  • We do not make risky changes without a backup or rollback route.
  • We do not call a repair complete until it has been checked.
Jordi Ensenyat, WordPress specialist and founder of Code Barcelona
ACCOUNTABLE SPECIALISTJordi EnsenyatFounder of Code Barcelona

DIRECT RESPONSIBILITY

The person assessing the case remains accountable for the intervention.

No hand-offs between sales, support and development. The same technical responsibility follows the case from assessment to the final report.

Experience15+ years with WordPress
ModelManual service, case by case

QUESTIONS BEFORE YOU START

Clarity from the first contact.

How quickly will you respond?+

A person reviews every request according to its real urgency and current availability. While the green “Available now” status is shown, the first human response is sent quickly and you always receive a realistic timeframe for your specific case. We do not claim 24/7 coverage we cannot genuinely honour.

Do you need my passwords to assess the problem?+

No. The URL, visible symptoms, recent changes and exact error messages are usually enough for the initial assessment. Access is requested through a secure channel only after you approve the quote.

Do you start work before I approve the price?+

No. We first define the scope and present the quote. Technical work starts only after approval and once the necessary access is available.

What if the problem is larger than expected?+

We stop, explain the new evidence and agree any change in scope before continuing. An emergency never becomes open-ended hours without your approval.

Do you make a backup before repairing the site?+

Before any risky change we require a viable backup or an explicit recovery route. If the hosting setup or the site condition prevents this, we explain the risk before acting.

How will I know what was repaired?+

The close-out includes the cause found, changes applied, checks performed and relevant recommendations to reduce the chance of the same incident returning.

RESCUE JOURNAL

Diagnosis explained with judgement.

See all guides

FIRST STEP

Describe the failure.
Jordi will review the journey.

Do not send passwords. The URL, visible symptom and recent changes are enough to begin the assessment.

Request an assessment
Assess my incident